Terms and Conditions

50% is due at the time of booking. The final 50% balance is due 30 days prior to arrival. We accept Visa, MasterCard, American Express and personal checks. If a credit card is used, the balance will automatically be charged to the card provided UNLESS Palms To Pines Vacation Rentals is informed of an alternative method of payment PRIOR to 30 days before arrival. All reservations require an additional 7.5% booking/credit card/damage waiver fee. Checks must be mailed and received 60 days prior to arrival. Due dates for payment will be outlined in the confirmation sent at time of booking.

  • To receive a full refund (less a 3% cancellation fee), you must cancel at least 30 days before check-in
  • If you cancel between 7 and 30 days before check-in, you will receive a 50% refund.
  • If you cancel less than 7 days before check-in, there is no refund. 
  • You can also receive a full refund if you cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in
A 3% cancellation fee will be charged on ANY cancellation, regardless of timing or reason. This is to cover your credit card fees that are non-refundable from the credit card processor.

Please note that there are no exceptions to the cancellation rules due to unfortunate circumstances such as weather, illness, medical emergency, or death. We strongly encourage you to purchase travel insurance, for further details please see below.

Cleaning fees are charged for all rentals. There is no cleaning service included during the rental of any property. If the guest wishes to have cleaning services during their stay, the option is available during the booking process. Palms To Pines Vacation Rentals will also be happy to make such arrangements at a later time at the expense of the guest.

City Transient Occupancy Taxes are not included in nightly rates. A separate line item at the time of booking will indicate the appropriate tax. If you qualify for a tax exemption due to the length of the stay, the tax will be excluded from your reservation total.

Palms To Pines Vacation Rentals will provide a starter kit of supplies for each property (soap/shampoo, toilet paper, paper towels, detergent, etc.). Any additional supplies are the financial responsibility of the guest.

All properties are also equipped with a washer/dryer for guest usage during your stay. Some condominium properties have a community washer/dryer versus being inside the unit. Please inquire as to your specific property.

Guest shall allow Homeowner access to the property for purposes of repair and inspection. Homeowner shall exercise this right of access in a reasonable manner.

Smoking is allowed outside only. All windows and doors must be shut while smoking outside. Absolutely no smoking or vaping inside the home.

You must be at least 25 years of age to book a property and to occupy said vacation rental property for any taxable rental (unless otherwise noted directly on the lsiting as some jurisidictions differ in minimum age). Each property has a maximum occupancy, generally two per room (sometimes plus 1 or 2 with a sleeper sofa). Undisclosed guests will result in loss of rental fees paid and all guests being evicted. Guests that disturb the peace and quiet of neighbors will be evicted with no refund of rental fees paid. Ryson Management is not responsible for accidents, injuries, loss of money, jewelry, or valuables of any kind.

By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.

All activity in and around the swimming pool and hot tub are always at your own risk. There is no lifeguard on duty nor are there any security fences around pool.

If you're staying at one of our dog-friendly homes and bringing your dog(s) on vacation, then a $100 fee (for up to 2 dogs) will be applied to your reservation. You will need to select this option during your booking process. This fee is non-refundable. If you bring a dog and don't pay the Dog Fee then your credit card will be charged a $250 fine.